Refund policy

At Emir, customer satisfaction is important to us. Due to the nature of unstitched fabric, we follow a transparent and fair Return & Exchange Policy.

Eligibility for Return or Exchange

Returns or exchanges are No questions asked:

• The product received is damaged, defective, or incorrect
• The claim is reported within 30 days of receiving the order
• The preference is fabric is unused, unwashed, unstitched, and in original packaging with tags intact
• Change of mind or personal preference (no issues)
• Slight color or texture variations due to screen resolution or lighting (no Issues)
• Items that have been used, cut, stitched, or washed (no issues)

Return Process

• Contact our customer support within 25 days of delivery
• Share order details along with clear images or video of the issue
• Once approved, instructions for return or exchange will be provided

Exchange Policy

• Exchanges are subject to product availability
• If the requested item is unavailable, a store credit may be issued
• Full cash return is also the option

Refunds

• Approved refunds will be processed in the original payment method or as store credit
• Shipping charges are non-refundable unless the error is from Emir

Emir reserves the right to refuse returns that do not meet the above conditions.